 I've been working for 15 years in libraries offering training to library staff and mentoring library trainers. My specialty (and my passion ;) is in creating active training that keeps learners engaged in the topic by giving opportunities to personalize learning to create new competencies. My workshops are fun, energizing and full of skills that can be used immediately. My customer service trainings teach the skills of having fully engaged interactions between staff and library customers, which, by the way can also be used to improve communication and morale in staff to staff interactions. In a world where multi-tasking is the norm, the skill of being present with our customers is getting lost. A library staff that is fully engaged ensures that the library remains a critical and appreciated community resource well into the future. If you are looking to improve your staff's customer service, to transition to a new ILS or service model, to enhance staff's technical or computer competency or knowledge of Web 2.0 and Social Networking, or you need staff to be better trainers or presenters or find yourself in a situation where you think training might be the answer, please contact me about how we can work together to make your library a Fully Engaged Library. Cheryl@fullyengagedlibraries.com |