Comments about Cheryl's Work

One of the most satisfying parts of my work is hearing about the impact of this type of work in a person's work and personal life.  

I know, first hand, how big a small shift in attitude can be.  I work everyday on putting the skills I teach to use in my own life and I love hearing that others are benefiting from it too.

This page lets the work speak for itself.  Some of the excerpts below were taken from workshop evaluations.  Others are from emails I've received from workshop attendees or clients.

Feedback from work with Management Teams

posted Aug 7, 2012, 5:19 PM by Cheryl Gould

Thanks Cheryl!  I'm very happy with my progress and I appreciate your support.  My work is greatly affected by what I've learned.  I now have the courage to try new things and I'm discovering strengths I never knew I had.

Your work with us definitely has had an impact on me.  After your first training with us, it was like a switch in my mind flipped and I realized how much I was holding myself back needlessly.  I really needed that kick!  

After a coaching session with a high level manager working with a new supervisor.  “So it's been 16 minutes since I sent the email and I've already received 4 expressions of relief.  You are officially the only person who could tell me to jump off a bridge and I would probably do it.”

Aha moment from a 500 person All Staff Day

posted Jun 20, 2012, 3:34 PM by Cheryl Gould   [ updated Jun 20, 2012, 3:35 PM ]

This past Monday I had a real aha experience.  I was dealing with a very difficult patron and during the transaction that whole demonstration that Cheryl Gould did about "not pushing back" just came to me full force.  She's right; if you don't push back, it really diffuses the situation quickly.   
 
Thank you for having Ms. Gould at our Staff Development Day this year.

Feedback on a workshop on New Management Styles

posted May 1, 2012, 1:01 PM by Cheryl Gould   [ updated Jun 20, 2012, 9:42 AM ]

 Your active facilitation method certainly allowed the ideas to emerge from the people in the room at the workshop. 
Thank you for modeling good behavior for how to "get out of the way" and let ideas emerge. 

 Absolutely fantastic! It's great when a presenter is passionate
about the topic and ensures the audience gets the main points.

Today's program. The best I have attended and I've attended a lot.
Cheryl Gould is such a great speaker and really makes the
participants get involved. She brings the shyness out of us. I
wanted it to go on longer.

Feedback on a workshop called All Work is an Improvisation

posted Jan 27, 2012, 3:13 PM by Cheryl Gould

Best library workshop I've ever attended.  Interesting, dynamic, and applicable in so many ways to what we do.  Also challenging!  We don't have enough workshops that challenge us to think differently.  Fantastic.   Hope she comes back.

Feedback on a recent workshop on Communication

posted Nov 17, 2011, 12:45 PM by Cheryl Gould   [ updated Nov 17, 2011, 12:46 PM ]

What I found most valuable was the pace, practice and teambulding.  Cheryl was outstanding (but that's why we wanted her).  Tied everything very well to our project.  I even wish the training had been longer!

Cheryl was a very effective communicator ot today's topic because of her knowledge  and ability to relate the information to real-life situations and her passion.

Feedback on Running Open Space for a Conference

posted Nov 8, 2011, 3:03 PM by Cheryl Gould   [ updated Jun 20, 2012, 9:53 AM ]

You did a great job in holding the openspace at the Applied Improvisation Network conference. Your clear explanation and professionally casual nature set just the right tone for it - and it was so smooth.  Just what people wanted.

The debrief at the end was so delicious - people filled with joy, inspiration, and motivation. We could not ask for anything better.

Feedback on Customer Service in a Self Check World

posted Apr 23, 2009, 5:04 PM by Cheryl Gould

I thought Cheryl Gould did an excellent job.  She had an upbeat, well-paced presentation incorporating lecture with a good listening style.  She got people talking.  Her exercises and handouts were very useful.  The context of "Customer Service" in the Self Check World was a very good broadening element.  Ruth and I will be using this workshop as a further way to expand our work around self service, etc. technologies and transition to the "new library model".

Feedback on a Train the Trainer class

posted Apr 23, 2009, 5:02 PM by Cheryl Gould

On behalf of the Solano County Library trainers, I wanted to thank you, again, for a superb workshop.  Rarely have I seen so much enthusiasm during a program. Truly heartening is how many individuals have stopped by this week to tell me again how much they liked the training—plus they are talking to their colleagues about the new techniques they were able to try.  People are re-thinking their presentations and their training elements; I am thrilled to have been a part of such an energizing experience.

 

As always, it was a pleasure to work with you.  I look forward to our next opportunity.

Feedback on Fully Engaged Customer Service

posted Apr 23, 2009, 4:57 PM by Cheryl Gould   [ updated Jun 20, 2012, 9:45 AM ]

Several of our staff went to your workshop.  And may I say that these were the most difficult for change.  They loved it.  They came back re-energized to try new ideas.  Thank you!!!

The instructor, Cheryl Gould, practiced what she preached.  She is an excellent listener, speaker and motivator.

OK, so I was told to go to this workshop "Fully Engaged Customer Service." I wasn't too thrilled, after all I've done this kind of work since I was a kid.
However, after participating with my colleagues for the day, I've completely changed my mind. Best workshop I've been to. Period.
We were "fully engaged" all day - learning by doing. Interacting and learning to read and use body language, voice tone, all of that. It went fast.

Cheryl Gould was the facilitator for Infopeople; I would recommend her to anyone!

I have not felt so thoroughly listened to  since I went to seminary in 1980-83.  It felt wonderful in all of the exercises and class discussion.

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