Your active facilitation method certainly allowed the ideas to emerge from the people in the room at the workshop. 
Thank you for modeling good behavior for how to "get out of the way" and let ideas emerge. 

Best library workshop I've ever attended.  Interesting, dynamic, and applicable in so many ways to what we do.  Also challenging!  We don't have enough workshops that challenge us to think differently.  Fantastic.   Hope she comes back.

What I found most valuable was the pace, practice and teambulding.  Cheryl was outstanding (but that's why we wanted her).  Tied everything very well to our project.  I even wish the training had been longer!

You did a great job in holding the openspace at the Applied Improvisation Network conference. Your clear explanation and professionally casual nature set just the right tone for it - and it was so smooth.  Just what people wanted.

The debrief at the end was so delicious - people filled with joy, inspiration, and motivation. We could not ask for anything better.

I thought Cheryl Gould did an excellent job.  She had an upbeat, well-paced presentation incorporating lecture with a good listening style.  She got people talking.  Her exercises and handouts were very useful.  The context of "Customer Service" in the Self Check World was a very good broadening element.  Ruth and I will be using this workshop as a further way to expand our work around self service, etc. technologies and transition to the "new library model".

On behalf of the Solano County Library trainers, I wanted to thank you, again, for a superb workshop.  Rarely have I seen so much enthusiasm during a program. Truly heartening is how many individuals have stopped by this week to tell me again how much they liked the training—plus they are talking to their colleagues about the new techniques they were able to try.  People are re-thinking their presentations and their training elements; I am thrilled to have been a part of such an energizing experience.

 

As always, it was a pleasure to work with you.  I look forward to our next opportunity.

Several of our staff went to your workshop.  And may I say that these were the most difficult for change.  They loved it.  They came back re-energized to try new ideas.  Thank you!!!

The instructor, Cheryl Gould, practiced what she preached.  She is an excellent listener, speaker and motivator.

OK, so I was told to go to this workshop "Fully Engaged Customer Service." I wasn't too thrilled, after all I've done this kind of work since I was a kid.
However, after participating with my colleagues for the day, I've completely changed my mind. Best workshop I've been to. Period.
We were "fully engaged" all day - learning by doing. Interacting and learning to read and use body language, voice tone, all of that. It went fast.

Cheryl Gould was the facilitator for Infopeople; I would recommend her to anyone!

I have not felt so thoroughly listened to  since I went to seminary in 1980-83.  It felt wonderful in all of the exercises and class discussion.