One of the most satisfying parts of my work is hearing about the impact of this type of work in a person's work and personal life.
I know, first hand, how big a small shift in attitude can be. I work everyday on putting the skills I teach to use in my own life and I love hearing that others are benefiting from it too.
This page lets the work speak for itself. Some of the excerpts below were taken from workshop evaluations. Others are from emails I've received from workshop attendees or clients. |
posted Aug 7, 2012, 5:19 PM by Cheryl Gould
Thanks
Cheryl! I'm very happy with my progress and I appreciate your
support. My work is greatly affected by what
I've learned. I now have the courage to try new things and I'm
discovering strengths I never knew I had.
Your
work with us definitely has had an impact on me. After your first
training with us, it was like a switch in my mind flipped and I realized how
much I was holding myself back needlessly. I really needed that
kick!
After a coaching session with a high level manager working with a new supervisor. “So
it's been 16 minutes since I sent the email and I've already received 4
expressions of relief. You are officially the only person who could tell
me to jump off a bridge and I would probably do it.”
|
posted Jun 20, 2012, 3:34 PM by Cheryl Gould
[
updated Jun 20, 2012, 3:35 PM
]
This past Monday I had a real aha experience. I was dealing with a very difficult patron and during the transaction that whole demonstration that Cheryl Gould did about "not pushing back" just came to me full force. She's right; if you don't push back, it really diffuses the situation quickly. Thank you for having Ms. Gould at our Staff Development Day this year. |
posted May 1, 2012, 1:01 PM by Cheryl Gould
[
updated Jun 20, 2012, 9:42 AM
]
Your active facilitation method certainly allowed the ideas to emerge from the people in the room at the workshop. Thank you for modeling good behavior for how to "get out of the way" and let ideas emerge. Absolutely fantastic! It's great when a presenter is passionate about the topic and ensures the audience gets the main points.
Today's program. The best I have attended and I've attended a lot. Cheryl Gould is such a great speaker and really makes the participants get involved. She brings the shyness out of us. I wanted it to go on longer. |
posted Jan 27, 2012, 3:13 PM by Cheryl Gould
Best library workshop I've ever attended. Interesting, dynamic, and applicable in so many ways to what we do. Also challenging! We don't have enough workshops that challenge us to think differently. Fantastic. Hope she comes back. |
posted Nov 17, 2011, 12:45 PM by Cheryl Gould
[
updated Nov 17, 2011, 12:46 PM
]
What I found most valuable was the pace, practice and teambulding. Cheryl was outstanding (but that's why we wanted her). Tied everything very well to our project. I even wish the training had been longer!
Cheryl was a very effective communicator ot today's topic because of her knowledge and ability to relate the information to real-life situations and her passion. |
posted Nov 8, 2011, 3:03 PM by Cheryl Gould
[
updated Jun 20, 2012, 9:53 AM
]
You did a
great job in holding the openspace at the Applied Improvisation Network conference. Your clear
explanation and professionally casual nature set just the right tone for it -
and it was so smooth. Just what people wanted.
The debrief at
the end was so delicious - people filled with joy, inspiration, and motivation.
We could not ask for anything better. |
posted Apr 23, 2009, 5:04 PM by Cheryl Gould
I thought Cheryl Gould did an excellent job. She had an upbeat, well-paced
presentation incorporating lecture with a good listening style. She got people
talking. Her exercises and handouts were very useful. The context of "Customer
Service" in the Self Check World was a very good broadening element. Ruth and I will be
using this workshop as a further way to expand our work around self service, etc.
technologies and transition to the "new library model". |
posted Apr 23, 2009, 5:02 PM by Cheryl Gould
On behalf of the Solano County
Library trainers, I wanted to thank you, again, for a superb workshop. Rarely
have I seen so much enthusiasm during a program. Truly heartening is how many
individuals have stopped by this week to tell me again how much they liked the
training—plus they are talking to their colleagues about the new techniques they
were able to try. People are re-thinking their presentations and their training
elements; I am thrilled to have been a part of such an energizing
experience.
As always, it was a pleasure to work
with you. I look forward to our next opportunity. |
posted Apr 23, 2009, 4:57 PM by Cheryl Gould
[
updated Jun 20, 2012, 9:45 AM
]
Several of our staff went to your workshop. And may I say that these were the most difficult for change. They loved it. They came back re-energized to try new ideas. Thank you!!! The instructor, Cheryl Gould, practiced what she preached. She is an excellent listener, speaker and motivator. OK, so I was told to go to this workshop "Fully Engaged
Customer Service." I wasn't too thrilled, after all I've done this kind of
work since I was a kid.
However, after participating with my colleagues for the day, I've completely
changed my mind. Best workshop I've been to. Period.
We were "fully engaged" all day - learning by doing. Interacting and
learning to read and use body language, voice tone, all of that. It went fast.
Cheryl Gould was the facilitator for Infopeople; I would recommend her to
anyone! I have not felt so thoroughly listened to since I went to seminary in 1980-83. It felt wonderful in all of the exercises and class discussion.
|
|
