Comments about Cheryl's Work

One of the most satisfying parts of my work is hearing about the impact of this type of work in a person's work and personal life.  
I know, first hand, how big a small shift in attitude can be.  I work everyday on putting the skills I teach to use in my own life and I love hearing that others are benefiting from it too.
This page lets the work speak for itself.  Some of the excerpts below were taken from workshop evaluations.  Others are from emails I've received from workshop attendees or clients.

Random Recent Comments

posted Mar 28, 2016, 10:46 AM by Cheryl Gould   [ updated Mar 28, 2016, 10:54 AM ]

"Wow, your workshop got some great feedback: “to-the-point, relevant, engaging, empowering, fun and helpful. "

"This was one of the best breakout sessions I have ever attended.  Cheryl Gould was very enthusiastic and positive.  She has us in groups doing a lot of moving activities which made it very fun and kept me interested.  Most of the time I am very quiet and really don't speak that much but in her class I was very social and paid attention."

"Thoughtful conversations have taken place about the library's in-service Soft Skills workshop topic. Our staff enjoyed the opportunity to interact, to listen and notice offers, and find creative solutions. After the training, a young staff member told a more experienced co-worker that the embrace failure story you related to our group made a positive impression on him. Your story was about going to the airport (in the past) and realizing that it was not the airport that your flight was booked ... and then what you did; finding solutions and persevering despite scheduling delays which enabled you to reach your destination. He shared that he is going to shift his thinking from feeling defeated by failure to embracing failure, refocusing and seeking solutions.
Thank you for a successful training!"

"The public speaking workshop that we had in April changed the way I think about putting together my comments for city council and Friends meetings.  As a result of the workshop, I try to frame my comments with a narrative that conveys why what we are doing at the library is important, rather than just telling my audience what we are doing."

"As a result of the LDP cohort, I have been having monthly staff meetings with all the staff in order to firm up our team. The result has been positive and I have to say that the highest praise came from the most resistant staff member when she told me "I don't hate the meetings."""

"We invited several of the leadership cohort members to speak at the Library Commission on their experiences in the Leadership Program. I wanted to let you know that we thought they did a stellar job. All three of them were confident, poised, passionate and expressive! .... And though we chose these 3, we strongly believe anyone of the cohort team members would have presented in a superb way. But in reference to these 3, the Library Commissioners thought they were excellent and were clear leaders in the library organization.  We are so happy that this leadership program is developing our leaders and look forward to the next cohort!"

"I would like to personally thank you both for this amazing experience in the LDP Pilot. It was unlike anything I have ever participated in, and it was helpful beyond what I can really conceive at this time."

"Barb and I are creating a PowerPoint presentation for the rest of the staff based on our notes of your insights.
Thanks very much for coming and for your enthusiasm which got us engaged and provided us new ways of thinking about interacting with others. We are gung-ho for win-wins all around"

"Thank you for accepting our invitation to be the Opening Keynote Speaker at our Staff Day.  We knew you would be able to provide an innovative presentation for our staff and get them engaged early on.  I'm not sure I expected to be dancing on stage, but I'm sure the staff enjoyed that part of the presentation!  Your presentation techniques are unique and allow for staff to step out of their comfort zones and engage with individuals they might typically not."

"The training was tailor made, planned out well and hit on key areas of concern. I especially liked that Cheryl challenged the Veteran staff to work harder at service as assumption and habit have set in. She also pointed out the value of the newbies which was helpful since we run the risk of low retention with them due to the fact that the staff is not weighted evenly"

Successful "Yes, And" implementation

posted Jan 28, 2015, 3:26 PM by Cheryl Gould   [ updated Jan 28, 2015, 3:32 PM ]

I implemented the "yes, and..." experiment into one of our brainstorming meetings and it was a very positive experience all around.

My team members did not realized how many "yes, but..." were eliminated and everyone had to pay close attention to the person speaking so that they could continue with the next idea that started with "yes, and...

The team had more collaborative ideas that pinged of each other and the mood was elevated and sense of teamwork was evident. It really felt different than the usual meeting.

Comments from working with a management team over time

posted Jan 28, 2015, 3:24 PM by Cheryl Gould

“I highly recommend Cheryl Gould as a learning facilitator. Attending her training sessions over a number of weeks left me re-charged and excited about engaging with my colleagues to make great things happen. When I first found out our organization was going to be involved in facilitated learning, I thought, “I don’t have time for this. I have too much work to do.” After attending a number of her workshops, I told her, “I didn’t not have time for this.” Cheryl was critical to increasing my professional effectiveness. She is an inspired facilitator who, in any given moment, can draw upon the perfect learning model to bring new understanding to teams. She isn’t afraid to dig down deep to get to the root causes of organizational behaviors.  She then helps people uncover new insights and develop new tools for overcoming stumbling blocks. I relish any opportunity to work with her again in the future.”

Feedback from work with Management Teams

posted Aug 7, 2012, 5:19 PM by Cheryl Gould

Thanks Cheryl!  I'm very happy with my progress and I appreciate your support.  My work is greatly affected by what I've learned.  I now have the courage to try new things and I'm discovering strengths I never knew I had.

Your work with us definitely has had an impact on me.  After your first training with us, it was like a switch in my mind flipped and I realized how much I was holding myself back needlessly.  I really needed that kick!  

After a coaching session with a high level manager working with a new supervisor.  “So it's been 16 minutes since I sent the email and I've already received 4 expressions of relief.  You are officially the only person who could tell me to jump off a bridge and I would probably do it.”

Aha moment from a 500 person All Staff Day

posted Jun 20, 2012, 3:34 PM by Cheryl Gould   [ updated Jun 20, 2012, 3:35 PM ]

This past Monday I had a real aha experience.  I was dealing with a very difficult patron and during the transaction that whole demonstration that Cheryl Gould did about "not pushing back" just came to me full force.  She's right; if you don't push back, it really diffuses the situation quickly.   
Thank you for having Ms. Gould at our Staff Development Day this year.

Feedback on a workshop on New Management Styles

posted May 1, 2012, 1:01 PM by Cheryl Gould   [ updated Jun 20, 2012, 9:42 AM ]

 Your active facilitation method certainly allowed the ideas to emerge from the people in the room at the workshop. 
Thank you for modeling good behavior for how to "get out of the way" and let ideas emerge. 

 Absolutely fantastic! It's great when a presenter is passionate
about the topic and ensures the audience gets the main points.

Today's program. The best I have attended and I've attended a lot.
Cheryl Gould is such a great speaker and really makes the
participants get involved. She brings the shyness out of us. I
wanted it to go on longer.

Feedback on a workshop called All Work is an Improvisation

posted Jan 27, 2012, 3:13 PM by Cheryl Gould

Best library workshop I've ever attended.  Interesting, dynamic, and applicable in so many ways to what we do.  Also challenging!  We don't have enough workshops that challenge us to think differently.  Fantastic.   Hope she comes back.

Feedback on a recent workshop on Communication

posted Nov 17, 2011, 12:45 PM by Cheryl Gould   [ updated Nov 17, 2011, 12:46 PM ]

What I found most valuable was the pace, practice and teambulding.  Cheryl was outstanding (but that's why we wanted her).  Tied everything very well to our project.  I even wish the training had been longer!

Cheryl was a very effective communicator ot today's topic because of her knowledge  and ability to relate the information to real-life situations and her passion.

Feedback on Running Open Space for a Conference

posted Nov 8, 2011, 3:03 PM by Cheryl Gould   [ updated Jun 20, 2012, 9:53 AM ]

You did a great job in holding the openspace at the Applied Improvisation Network conference. Your clear explanation and professionally casual nature set just the right tone for it - and it was so smooth.  Just what people wanted.

The debrief at the end was so delicious - people filled with joy, inspiration, and motivation. We could not ask for anything better.

Feedback on Customer Service in a Self Check World

posted Apr 23, 2009, 5:04 PM by Cheryl Gould

I thought Cheryl Gould did an excellent job.  She had an upbeat, well-paced presentation incorporating lecture with a good listening style.  She got people talking.  Her exercises and handouts were very useful.  The context of "Customer Service" in the Self Check World was a very good broadening element.  Ruth and I will be using this workshop as a further way to expand our work around self service, etc. technologies and transition to the "new library model".

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