I thought Cheryl Gould did an excellent job. She had an upbeat, well-paced
presentation incorporating lecture with a good listening style. She got people
talking. Her exercises and handouts were very useful. The context of "Customer
Service" in the Self Check World was a very good broadening element. Ruth and I will be
using this workshop as a further way to expand our work around self service, etc.
technologies and transition to the "new library model". |