Several of our staff went to your workshop. And may I say that these were the most difficult for change. They loved it. They came back re-energized to try new ideas. Thank you!!!
The instructor, Cheryl Gould, practiced what she preached. She is an excellent listener, speaker and motivator.
OK, so I was told to go to this workshop "Fully Engaged
Customer Service." I wasn't too thrilled, after all I've done this kind of
work since I was a kid.
I have not felt so thoroughly listened to since I went to seminary in 1980-83. It felt wonderful in all of the exercises and class discussion.