Aha moment from a 500 person All Staff Day

Post date: Jun 20, 2012 10:34:6 PM

This past Monday I had a real aha experience. I was dealing with a very difficult patron and during the transaction that whole demonstration that Cheryl Gould did about "not pushing back" just came to me full force. She's right; if you don't push back, it really diffuses the situation quickly.

Thank you for having Ms. Gould at our Staff Development Day this year.