Feedback on Customer Service in a Self Check World
Post date: Apr 24, 2009 12:4:14 AM
I thought Cheryl Gould did an excellent job. She had an upbeat, well-paced presentation incorporating lecture with a good listening style. She got people talking. Her exercises and handouts were very useful. The context of "Customer Service" in the Self Check World was a very good broadening element. Ruth and I will be using this workshop as a further way to expand our work around self service, etc. technologies and transition to the "new library model".