Feedback on Fully Engaged Customer Service
Post date: Apr 23, 2009 11:57:38 PM
Several of our staff went to your workshop. And may I say that these were the most difficult for change. They loved it. They came back re-energized to try new ideas. Thank you!!!
The instructor, Cheryl Gould, practiced what she preached. She is an excellent listener, speaker and motivator.
OK, so I was told to go to this workshop "Fully Engaged Customer Service." I wasn't too thrilled, after all I've done this kind of work since I was a kid.
However, after participating with my colleagues for the day, I've completely changed my mind. Best workshop I've been to. Period.
We were "fully engaged" all day - learning by doing. Interacting and learning to read and use body language, voice tone, all of that. It went fast.
Cheryl Gould was the facilitator for Infopeople; I would recommend her to anyone!
I have not felt so thoroughly listened to since I went to seminary in 1980-83. It felt wonderful in all of the exercises and class discussion.